Privacy Policy

Caribbean Island Cafe is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and online ordering services.

Information We Collect

When you create an account or place an order, we collect:

• Name and contact information
• Account login information
• Order history
• Payment information (securely processed - we never store card details)

How We Use Your Information

• Process online orders
• Manage your account
• Send order updates
• Improve our services
• Prevent fraud

Third-Party Service Providers

We work with trusted third-party service providers to operate our business. These providers help us with:

• Payment processing
• Account management and authentication
• Data storage and hosting
• Analytics and performance monitoring

All third-party providers are contractually obligated to protect your information and use it only for the services they provide to us.

Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies for website functionality and security
• Functional cookies to remember your preferences and recent orders
• We do not sell your data to advertisers

You can manage your cookie preferences through our Cookie Settings in the footer of our website.

Activity Logging

For security, fraud prevention, and service improvement, we maintain activity logs that may include:

• Login and account activity (sign-in times, authentication methods)
• Order and payment events (order creation, payment status changes)
• IP addresses and device information (browser type, operating system)
• Error events and system diagnostics

These logs help us detect and prevent fraudulent activity, troubleshoot technical issues, and improve our services. Activity logs are retained for a limited period and are accessible only to authorized personnel.

Data Security

We take the security of your personal information seriously. Our security measures include:

• Industry-standard SSL/TLS encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and monitoring
• Access controls to limit who can view your data

We never store your credit card details on our servers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order history may be retained to provide you with a better experience and for our business records. You may request deletion of your data at any time by contacting us.

Your Rights

• Access your personal data
• Request corrections
• Delete your account
• Opt out of marketing

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our Services after any changes constitutes your acceptance of the updated policy.